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Shipping & Refunds policy

 

Thank you for visiting and shopping at FitBodega.com Following are the terms and conditions that constitute our Shipping and refunds Policy.

FitBodega is not responsible for incorrect shipping addresses. We ship quickly so please be sure to have all the correct info.

Where can the products be shipped?

  • USA - Canada - Australia - Italy - Spain - France - Monaco - Belgium -  Denmark - Germany - Netherlands

Shipping Times

  • USA 1-4 days
  • Canada, Australia & Western Europe 4-14 days

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

We ship via US Postal Service. Shipping charges for your order will be calculated and displayed at checkout.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

 

Please contact our customer service team if your order is late.

 

Shipment confirmation & Order tracking 
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes 

FitBodega is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

REFUNDS & REPLACEMENTS

Any claims for damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

Please save all packaging materials and damaged goods before filing a claim

 

REPLACEMENT/REFUND EXEMPTIONS

Before returning any product please contact our customer service team to approve the return otherwise your return will be denied on delivery and returned to you.

FitBodega will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment (if and as applicable).
  • Buyer's Remorse – We do not refund orders for buyer’s remorse.
  • Rejected by Customs - If there are any customs fees that the receiver refuses and therefore the order is shipped back.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance. 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

Shipping fees are based on weight

US Domestic - Regular

Weight

Price

Delivery Time (Business days)

Carrier

0.00 kg - 0.45 kg

(0 lb - 1 lb)

$6.00

1-4

USPS

0.46 kg - 2.27 kg

(1.1 lb - 5 lb)

$12.00

1-4

USPS

2.28 kg - 4.53 kg

(5.1 lb - 10 lb)

$17.00

1-4

USPS

4.54 kg - 4.98 kg

(10.1 lb - 11 lb)

$20.00

1-4

USPS

4.99 kg - 5.43 kg

(11.1 lb - 12 lb)

$22.00

1-4

USPS

5.44 kg - 5.88 kg

(12.1 lb - 13 lb)

$24.00

1-4

USPS

Every additional 0.45 kg (1 lb)

+ $3 to the total shipping cost

1-4

USPS

 

Canada*

Weight

Price

Delivery Time (Business days)

Carrier

0.00 kg - 0.25 kg
(0 lb - 0.5 lb)

$9

4-14

Passport Global

0.3 kg - 0.45 kg

(0.6 lb - 1 lb)

$12

4-14

Passport Global

0.46 kg - 1 kg

(1.1 lb - 2.25 lb)

$14

4-14

Passport Global

1.1 kg - 1.8 kg
(2.3 lb - 4 lb)

$18

4-14

Passport Global

1.9 kg - 3.2 kg
(4.1 lb - 7 lb)

$27

4-14

Passport Global

3.3 kg - 4.5 kg

(7.1 lb - 10 lb)

$36

4-14

Passport Global

4.6 kg - 6.3 kg
(10.1 lb - 14 lb)

$56

4-14

Passport Global

6.4 kg - 8.1 kg
(14.1 lb - 18 lb)

$66

4-14

Passport Global

Every additional 0.45 kg (1 lb)

+ $5 to the total shipping cost

4-14

Passport Global

 

Australia*

Weight

Price

Delivery Time (Business days)

Carrier

0.00 kg - 0.25 kg
(0 lb - 0.5 lb)

$10

4-14

Passport Global

0.3 kg - 0.45 kg

(0.6 lb - 1 lb)

$16

4-14

Passport Global

0.46 kg - 1 kg

(1.1 lb - 2.25 lb)

$21

4-14

Passport Global

1.1 kg - 1.8 kg
(2.3 lb - 4 lb)

$31

4-14

Passport Global

1.9 kg - 3.2 kg
(4.1 lb - 7 lb)

$41

4-14

Passport Global

3.3 kg - 4.5 kg

(7.1 lb - 10 lb)

$56

4-14

Passport Global

4.6 kg - 6.3 kg
(10.1 lb - 14 lb)

$66

4-14

Passport Global

6.4 kg - 8.1 kg
(14.1 lb - 18 lb)

$81

4-14

Passport Global

Every additional 0.45 kg (1 lb)

+ $5 to the total shipping cost

4-14

Passport Global

 

Western Europe*
(Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain)

Weight

Price

Delivery Time (Business days)

Carrier

0.00 kg - 0.25 kg
(0 lb - 0.5 lb)

$10

4-14

Passport Global

0.3 kg - 0.45 kg

(0.6 lb - 1 lb)

$13

4-14

Passport Global

0.46 kg - 1 kg

(1.1 lb - 2.25 lb)

$16

4-14

Passport Global

1.1 kg - 1.8 kg
(2.3 lb - 4 lb)

$21

4-14

Passport Global

1.9 kg - 3.2 kg
(4.1 lb - 7 lb)

$36

4-14

Passport Global

3.3 kg - 4.5 kg

(7.1 lb - 10 lb)

$46

4-14

Passport Global

4.6 kg - 6.3 kg
(10.1 lb - 14 lb)

$66

4-14

Passport Global

6.4 kg - 8.1 kg
(14.1 lb - 18 lb)

$81

4-14

Passport Global

Every additional 0.45 kg (1 lb)

+ $5 to the total shipping cost

4-14

Passport Global

* Please note that all products are shipped from the US fulfillment center; therefore, customers from Canada, Australia, and Western Europe countries might have to pay customs and import fees as well.

 

If you have any additional questions, please contact our team Support@fitbodega.com